UK Delivery

We currently deliver within the UK only.

Delivery charges are calculated based on the size and weight of your order and will be clearly displayed at checkout before you complete your purchase.

Dispatch Times

If your items are in stock, please allow 5 – 7 days for dispatch.

For personalised items please allow approximately 2-4 weeks, but this depends how busy we are. Please get in touch if you need your order by a specific date, and we’ll do our best to help.

Dispatch times for fully bespoke items will be discussed.

Production times are estimates and may vary during busy periods, particularly during seasonal peaks such as Christmas. If there are any significant delays to your order, we will contact you as soon as possible.

Once your order has been dispatched, delivery usually takes 1 – 5 working days.

Shipping

All orders are sent via Royal Mail. We will send you an email confirmation once your order has been dispatched.

Local Collection

You are welcome to collect your order from our gallery in Southwold, Suffolk.

Simply select Local Pickup at checkout and no delivery charge will be applied. We will contact you by email when your order is ready to collect.

Returns

We hope you will be delighted with your purchase. If you are not completely satisfied with a non-personalised item, please contact us within 14 days of receiving your order to discuss a return.

As many of our pieces are handmade to order, personalised, or created specifically for you, we are unable to offer refunds or exchanges on bespoke or personalised items unless they arrive damaged or faulty.

Please check all personalised wording, names, dates, and other details carefully before placing your order. By placing an order, you confirm that all personalisation details provided are correct. We cannot accept responsibility for spelling, grammar, or other errors supplied by the customer, and refunds will not be given for mistakes included in the information provided.

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the item and packaging. We will do our best to resolve the issue as quickly as possible.

Customers are responsible for the cost of returning non-faulty items, and should use a trackable delivery service and obtain proof of posting. Returned goods must be unused and in their original condition.

If you choose to collect your order from the gallery, we recommend inspecting it at the time of collection. Any concerns should be raised as soon as possible.

Packaging

All orders are carefully packaged using recycled bubble wrap and tissue paper and are posted in sturdy cardboard boxes.

Questions?

If you require Special Delivery, would like to enquire about overseas shipping, or have any questions about your order, please contact us on 01502 722433 or email gallerythea@gmail.com