FAQs
Are all of your ceramics hand-painted?
Yes! Every piece is individually hand-painted, making each item truly unique.
How do I personalise my order?
Many products can be personalised with names, dates, short messages, and other special details. Simply enter your chosen wording in the personalisation box provided on the product page when placing your order.
Please check all personalisation details carefully before submitting your order, including spelling, grammar, and dates, as refunds cannot be given for errors supplied by the customer.
How long will a personalised design take?
Personalised products take 3-4 weeks from ordering. Please let us know if you need it sooner and we’ll see what we can do!
Can I request a fully bespoke design?
I offer a fully bespoke design service and would be delighted to help bring your idea to life.
If you would like a fully bespoke design please email us at gallerythea@gmail.com and we can discuss your ideas with you.
For more information visit my Fully Bespoke Commissions Page.
What is the difference between a personalised item and a fully bespoke commission?
A personalised item is one of my existing designs that can be customised with details such as a name, date, message, or other personal wording.
A fully bespoke commission is created especially for you from scratch. We will discuss your ideas, the recipient, and any special details you would like to include.
How much does a fully bespoke commission cost?
The cost of a bespoke commission will depend on the item you choose and the complexity of the design.
Once we have discussed your ideas and requirements, I will be able to provide a quote.I will always be happy to discuss the options and help find something that works for your budget.
Will my item look exactly like the photographs on your website?
As every piece is individually hand-painted, there will naturally be variations from one item to another. This is part of the charm of hand-painted ceramics, no two pieces will ever be exactly the same, and every piece you receive is uniquely yours.
Please note that colours may vary slightly from those shown on screen due to differences in monitor, phone, and tablet settings.
Do you have a shop that I can visit?
Yes, Gallery Thea is located in lovely Southwold.
Alongside hand-painted ceramics, you will also find a beautiful selection of cards, gift wrap, and paintings. Whether you are looking for a special present or simply enjoying a browse, we would be delighted to welcome you to the gallery!
3 Hurren Terrace,
Station Road,
Southwold,
Suffolk IP18 6AX
Opening Hours
Monday – Wednesday 11am-5pm
Thursday – Saturday 10am-5pm
Open Sundays during summer school holidays 11am-4
How do I look after / clean my ceramics?
Many of my ceramics are functional items and are designed to be enjoyed and used in everyday life.
Each item is carefully glazed and kiln fired to create a durable, waterproof finish. A little extra care in return will help keep it looking beautiful for years to come.
While my ceramics are dishwasher safe, hand washing is recommended.
Not recommended for microwave use.